OrmiTech IT
Features

Everything needed to run a modern conversation workflow.

OrmiTech is not only a chatbot or an inbox. It connects channels, automation, people and operational data.

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  • Unified inbox
  • AI automation
  • Human handover
  • Lead management
OrmiTech inbox: conversation list with channel filters, a customer chat with AI replies, and order actions, tags and activity for the customer
Core features

Powerful features designed to make your work easier.

A single operational layer designed around channels, AI automation, human teams and measurable outcomes.

  • 4

    Channels, one inbox

    Facebook, Instagram, WhatsApp and website chat

  • 24/7

    AI replies

    Common questions answered day or night

  • 1

    Shared workspace

    AI and your team work from the same context

  • Unified Inbox

    Bring conversations into one team workspace with channel, status, ownership and customer context.

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  • AI Automation

    Automate predictable questions, qualification and approved workflows while keeping the behavior controllable.

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  • Human Handover

    Escalate conversations without losing context. Human takeover is part of the workflow, not an exception.

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  • Lead Management

    Turn useful conversations into structured leads with intent, tags, ownership and follow-up opportunities.

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  • Contact Records

    Talk to someone once, and their history sits on the contact for next time.

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  • Real-Time Conversations

    Built around live events and instant team visibility.

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  • Analytics

    Measure conversation volume, response performance, automation activity and lead outcomes as the platform grows.

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  • Team Workspace

    Set roles, routing, tags and business context so every teammate knows what to handle.

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Omnichannel

One inbox. Every channel.

Your customer does not care which channel they used. Your team should not have to switch between five tabs to answer them.

  • Facebook, Instagram, WhatsApp and website chat in one list
  • Channel, status, ownership and customer context on every conversation
  • Conversation history saved to the contact record for next time
Explore the product
How it works

From connection to conversion.

Five phases, one continuous customer journey — from the first message to the final outcome.

  1. 01.

    Connect

    Connect the channels where customers already contact your business.

  2. 02.

    Configure

    Set roles, routing, tags, business context and automation rules.

  3. 03.

    Automate

    Allow AI to answer predictable questions and perform approved workflows.

  4. 04.

    Human takeover

    Escalate complex, sensitive or high-value conversations to the right person.

  5. 05.

    Improve

    Use conversation outcomes and analytics to refine workflows and automation.

AI + Human

Automate the routine. Escalate the important.

OrmiTech is designed so AI can handle repetitive conversations while your team keeps control of high-value, sensitive or complex interactions.

  • Context stays with the conversation
  • Human agents can take over instantly
  • Lead intent can trigger workflows
  • Every action can be measured
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Solutions

Replies to every customer, so you can focus on growth

Just like your superhuman sales agent.

OrmiTech IT

Ready to modernize customer communication?

Start with the channels you use today and build toward a smarter workflow for your team.

Talk to our teamSee pricing