Facebook Page
Choose the Page whose customer messages should arrive in OrmiTech.
- Connect Facebook
- Choose your Page
- Messages arrive in your inbox
How it works
From your first customer message to your next sale.
OrmiTech connects your channels, AI, automation and team in one system — so every customer message is understood, answered and turned into a lead, an order or a loyal customer.
- Channels in one inbox
- 4
- Reply language options
- 3
- AI replies
- 24/7
- Workspace for AI and team
- 1
Your customers message you on
FacebookInstagramWhatsAppWebsite
OrmiTechOne inbox for every conversation
AI engineAutomationBackend
Your OrmiTech dashboardLive
Lead createdOrder recordedCustomer updated
The big picture
Everything starts with a conversation.
A customer reaches out on the channel they prefer. OrmiTech takes it from there — understanding, answering, automating and bringing in your team when it matters.
- CustomerSends a message
- ChannelFacebook, Instagram, WhatsApp or website
- OrmiTechReceives it in one inbox
- AIUnderstands and replies
- AutomationRuns the next steps
- Your teamSteps in when needed
- CustomerGets a fast, helpful answer
01 · Connect
Connect the channels your customers already use.
Link your social and messaging accounts from the Channels page of your OrmiTech workspace, then add the chat widget to your website.
Facebook
ConnectedInstagram
ConnectedInstagram Business account
Connect your Instagram Business account and answer DMs from the same inbox.
- Connect Instagram
- Choose the account
- DMs arrive in your inbox
WhatsApp
ConnectedWhatsApp Business number
Connect a WhatsApp Business number through the WhatsApp Cloud API.
- Connect WhatsApp
- Choose the number
- Chats arrive in your inbox
Add chat to your website
Set the chat title, brand color, position and welcome message in Channels → Website Chat, then copy your installation code.
- Chat title
- Brand color
- Position
- Welcome message
WordPress and other CMS websites
- Copy the installation code from your OrmiTech dashboard.
- Paste it into your site’s header code — in your theme settings or a header & footer code plugin.
- Save. The chat widget appears on every page.
No development work needed.
northwind.example · Site admin
- Dashboard
- Posts
- Pages
- Appearance
- Plugins
- Settings
Theme settings · Header code
Code added here loads on every page.
<!-- OrmiTech website chat --> <script> window.OrmiTechChat = { workspaceId: "ws_…" }; </script> <script async src="…/loader.js"></script>
SavedSave changes
02 · Receive
Your customer sends a message. OrmiTech catches it instantly.
Whichever channel they use, the conversation lands in one shared inbox with the channel, customer and history attached.
Northwind Store
Facebook Page message
Hi! How can we help you today?
Hi! Do you have this product in stock?
Sent by Rahim U.
Delivered to OrmiTech
Unified inboxAll channels
- NewRahim U.now
Hi! Do you have this product in stock?
- Sadia R.12m
Is the blue one still in stock?
- Tanvir H.5m
Do you have the 1 kg pack in stock?
- Nusrat J.2m
Do you have this dress in size M?
03 · Understand
AI doesn’t just reply. It understands.
Before answering, OrmiTech AI works out what the customer needs — using the business knowledge you add to your workspace.
Try a message
What the AI knows about your business
- Business information — Who you are, payment methods and policies
- FAQs — Questions customers ask most often
- Products / Services — What you sell, with prices and details
- Business hours — When your team is available
AI understandingAnalyzing
I need something for muscle recovery under ৳2,500.
- Read message
- Detect intent
- Add context
- Choose action
- Intent
- Product recommendation
- Need
- Muscle recovery
- Budget
- Under ৳2,500
- Customer
- Potential buyer
Recommend a matching product
04 · Respond
Give every customer a smarter answer.
OrmiTech AI replies in your chosen language and tone, recommends what fits and keeps the conversation moving toward a decision.
Grounded in your knowledge
Answers come from the products, FAQs and policies you add.
Your language and tone
Replies in English, Bangla or both, in the response style you choose.
Knows its limits
If a question isn’t covered, the conversation goes to your team.
Sadia R.
Instagram · Replied by OrmiTech AI
I need something for muscle recovery under ৳2,500.
OrmiTech AIBased on your goal and budget, I’d recommend our Recovery Whey Blend. It’s ৳2,200 and in stock for delivery.
Recommended
Recovery Whey Blend
1 kg · Chocolate
৳2,200In stock
Order nowMore details
Is it good for daily use?Delivery time?Other flavours
05 · Automate
Let automation handle the repetitive work.
Workflows react to what customers say. Hover or select any step to see what it does.
Yes · sales path
No · AI continues
Step details
When
Customer asks about a product
The workflow starts when a new message mentions a product, price or stock — on any connected channel.
- Channel
- Any connected channel
- Example
- “Do you have this in stock?”
Behind the scenes
Behind every conversation, a powerful system is working.
You never have to manage it — but here’s what happens between a customer’s message and your dashboard.
Where messages come from
- Website widget
OrmiTech backend
The engine behind every conversation, built around your workspace.
Authentication
Sign-in for your team and workspace
Webhooks
Receive Facebook, Instagram and WhatsApp messages
Conversation engine
Threads messages by customer and channel
AI processing
Understands intent and drafts replies
Automation engine
Runs your workflow rules
Lead processing
Creates and updates leads
Order processing
Records orders on the customer profile
Real-time updates
Pushes new activity to your dashboard
Workspace data
- Conversations
- Messages
- Customers
- Leads
- Orders
Your OrmiTech dashboard
Live inbox, customers, leads, orders and analytics
Your team
Replies, takes over and follows up
06 · Hand over
When AI needs a human, your team steps in.
AI never locks your team out. Set the rules for when a conversation should move to a person — or take over yourself at any time.
- 01AI conversation
- 02Needs attention
- 03Team takes over
- 04Conversation continues
Handover rules you control
- Customer requests a humanThey ask to talk to a person or an agent.
- AI cannot answerThe question isn’t covered by your business knowledge.
- Customer is upsetThe customer sounds frustrated or angry.
- Order needs manual confirmationBulk, custom or high-value orders.
Rahim U.
Facebook · Wholesale enquiry
Can I get a wholesale price for 50 units every month?
OrmiTech AIGreat question! Bulk orders need a quick check from our team — let me bring someone in.
Needs attention · handover rule matched
OrmiTech AI is handling this conversation
07 · Manage
One workspace. Complete visibility.
Conversations, customers, leads, orders and AI activity sit side by side, so your team never jumps between tools. Select an area to explore it.
OrmiTech
First reply 38sHandled by AI 64%Leads today 9Sample data
OpenResolved
- Rahim U.Wholesale price?With team
- Sadia R.Is the blue one in stock?AI
- Tanvir H.1 kg pack pleaseAI
- Nusrat J.Exchange for size MResolved
Rahim U. · Wholesale enquiry
Can I get a wholesale price for 50 units every month?
AI answered from Products · 2m
Bulk orders need a quick check — bringing in our sales team.
Handover rule: order needs manual confirmation
Hi Rahim — I’ll send you a custom quote within the hour.
Rahim U.
rahim@cornerstudio.co
WholesaleHigh intent
Note: wants 50 units monthly
Lead status
Qualified
Order
#4823 · 50 units
Awaiting confirmationOwner: Farhan A.
AI assistant paused
08 · Convert
Turn conversations into qualified leads.
When a conversation shows buying intent, OrmiTech creates a lead and your team moves it through the same statuses used in the dashboard.
- Message received
- Intent detected
- Lead created
- Contacted by sales
- Qualified
- Converted
Leads
New2
Rahim U.
Wholesale · 50 units
High intentFarhan A.
Ayesha K.
Product question
Contacted1
Tanvir H.
Price request
Qualified1
Nusrat J.
Bulk sizes
Converted1
Sadia R.
Order #4822
From intent to order
Turn customer intent into action.
When a customer is ready to buy, OrmiTech collects the details in the chat and records the order on their profile. OrmiTech shares the payment methods you list; payments and delivery stay with the tools you already use.
Recommendation
AI suggests a product that fits the customer’s need and budget.
Purchase intent
The customer says they want to buy.
Order details
Item, quantity and delivery address are collected in the chat.
Team confirmation
Bulk, custom or high-value orders go to a team member to confirm.
Order recorded
The order is saved to the customer’s profile and history.
Follow-up
Confirmation and delivery check-ins keep the customer informed.
Order #4822Recommended
Sadia R. · from an Instagram conversation
2 × Linen shirt (Blue, M)Qty 2
- Delivery
- Dhaka
- Payment
- Cash on delivery
- Details confirmed in chat
- Saved to customer profile
- Confirmation message sent
09 · Retain
The conversation doesn’t end after the sale.
Every message, order and note stays on the customer profile, so the next conversation starts with full context — whoever answers it.
Nusrat J.
Customer since March · 3 orders
Context your team always has
- Conversation history
- Orders
- Tags
- Notes
- Instagram
First message
Asked whether the linen dress comes in medium.
- Instagram
Product enquiry
OrmiTech AI shared sizes, price and delivery time.
- Instagram
Purchase
Order #4790 recorded on her profile.
- WhatsApp
Follow-up
Delivery check-in sent after the order arrived.
- Website chat
Support
Exchange for order #4821 handled with the full history.
- WhatsApp
Repeat customer
Tagged VIP after her third order.
OrmiTech in one picture
One connected system, from customer to team.
Every part you’ve seen works together — channels, AI, automation and your team — around the same customer record.
Customer
Facebook
Instagram
WhatsApp
Website
OrmiTechUnified inbox
AI engineUnderstands and replies
Automation engineRuns your workflows
Backend servicesProcesses and stores data
Leads
Orders
Customers
Your dashboardEverything in one workspace
Your teamReplies, takes over, follows up
Who it’s for
Built for the way your business already works.
The same flow — connect, understand, automate, hand over — adapts to how your customers reach you.
E-commerce
Answer stock and delivery questions, recommend products and record orders.
Talk to usReal Estate
Qualify enquiries by area and budget, then pass hot leads to an agent.
Talk to usEducation
Answer admission and course questions in English or Bangla, day or night.
Talk to usHealthcare
Handle appointment requests and route anything clinical to your staff.
Talk to usService Businesses
Share pricing, collect booking details and follow up on quotes.
Talk to usAgencies
Give each client brand its own OrmiTech workspace and keep conversations separate.
Talk to us
OrmiTech IT
Connect your business. Let OrmiTech do the rest.
Connect your channels, configure your AI and start turning customer conversations into business growth.
FAQ
Questions about how OrmiTech works
How setup, AI, automation and your team fit together.
Through the OrmiTech chat widget. Customize it in Channels → Website Chat, copy the installation code and add it to your site. Website conversations then arrive in your OrmiTech inbox alongside your other channels.