Assign owners
Route a conversation to the right teammate the moment it needs a person.
Team Collaboration
One shared workspace for your whole team.
Assign conversations, leave notes and hand chats to the right person with full context — everyone works from the same view.
Workflow step
Assign to sales team
The conversation goes to an available teammate on the sales team, with the AI summary attached.
- Team
- Sales
- Assigned to
- Farhan A.
- Context
- AI summary attached
One workspace
Assign, route and work together.
AI and your team share the same conversations, the same context and the same view.
Roles & access
Set roles and routing so everyone only handles the conversations meant for them.
Shared context
Notes, tags and history stay on the conversation for whoever picks it up next.
One shared view
AI and your team work from the same workspace, not separate tools.
Roles & access
Set it up once. It applies to every conversation.
Roles, routing, tags and business context decide who sees what — and who a conversation goes to next.
RolesRoutingTagsBusiness contextAutomation rules
Use cases
Built for teams that share the inbox.
Routing and roles that keep every conversation with the right person.
Sales team routing
Send pricing and wholesale conversations straight to the sales team.
Talk to usSupport ownership
Assign a conversation to one teammate so nothing is answered twice.
Talk to usNotes that travel
Leave a note for the next teammate — like a preferred follow-up channel.
Talk to usRole-based access
Give each teammate access to the conversations and tools their role needs.
Talk to us
OrmiTech IT
Bring your team into one workspace.
Set roles, routing and tags so every conversation reaches the right teammate.