A WhatsApp AI chatbot that answers customers and keeps your team in control.
Connect WhatsApp to OrmiTech so common questions get an instant reply, and every conversation lands in the same inbox as your other channels.
What is a WhatsApp AI chatbot?
A WhatsApp AI chatbot reads the messages customers send to your business on WhatsApp and replies automatically to routine questions, using information you provide about your business. With OrmiTech, the chatbot works inside a shared inbox, so a teammate can take over any conversation with the full history in view.
- What it does
- Answers common WhatsApp questions, detects what the customer wants and hands over to a person when needed
- Who it is for
- Businesses that get customer questions, orders or enquiries on WhatsApp
- Where it works
- WhatsApp, alongside Facebook, Instagram and website chat in one inbox
- Your team's role
- Set the rules, review conversations and take over whenever a person is better placed to reply
How OrmiTech handles a WhatsApp conversation
- 01
A customer messages your WhatsApp
The message arrives in your OrmiTech inbox with the customer's name, channel and any earlier history.
- 02
AI reads the intent
OrmiTech AI works out whether the customer is asking about delivery, price, an order or something that needs a person.
- 03
Routine questions get an instant reply
For questions covered by your business information, the reply goes out straight away, day or night.
- 04
Your team steps in when it matters
Sensitive, complex or high-value conversations are handed to a teammate with an AI summary and the whole thread attached.
Why businesses use WhatsApp automation with OrmiTech
Faster first replies
Customers hear back at once instead of waiting for someone to pick up the phone.
One inbox, not another app
WhatsApp chats sit next to Facebook, Instagram and website conversations, so nobody switches tabs.
Context that follows the customer
Notes, tags and order history stay on the contact record even when the customer changes channel.
Human takeover built in
Automation does the repetitive work. A person decides anything that needs judgment.
Common WhatsApp use cases
Pre-sale questions
Availability, pricing and delivery questions answered before a salesperson is involved.
Order follow-ups
Customers ask where their order is; the answer and the order record sit in the same place.
Booking and enquiry capture
Collect what the customer wants, tag the lead and assign it to the right teammate.
Frequently asked questions
Yes. OrmiTech connects WhatsApp to a shared inbox and lets AI answer routine questions there, while your team can take over any conversation.
See OrmiTech with your own channels.
Start with the channels you use today and let your team handle only the conversations that need a person.