AI-powered support that never sleeps.
OrmiTech AI reads every message, answers common questions instantly and drafts a reply for your team when a human touch is needed — all with the full conversation in view.
What is AI customer support?
AI customer support means using AI to answer customer questions automatically. In OrmiTech, AI replies to routine questions, drafts responses for your team on trickier ones, and passes the conversation to a person when needed.
- What it does
- Answers common questions, summarizes conversations, detects intent and drafts replies
- Who it is for
- Teams that answer the same customer questions repeatedly
- Where it works
- Facebook, Instagram, WhatsApp and website chat
- Your control
- Your team reviews conversations and can take over at any time
Your AI assistant, always working for you.
OrmiTech AI works inside every conversation — drafting replies, summarizing context and suggesting the next step, so your team responds faster without losing the personal touch.
- Suggested replies
- Conversation summaries
- Intent detection
- Customer understanding
- Automated responses
- Workflow suggestions
- Order details extraction
OrmiTech AI assistant
ActiveNusrat J.
Website chat · Repeat buyer
Hi! I ordered the linen dress last week (#4821). Can I exchange it for a medium?
Suggested reply
Of course, Nusrat! Medium is in stock. I can set up the exchange for order #4821 and arrange a pickup.
Conversation summary
Wants to exchange order #4821 for size M. Repeat customer, happy with the product.
Detected intent
Order details
- Order
- #4821
- Item
- Linen dress
- Size
- S → M
Recommended action
Related solutions
Support that responds the moment customers reach out.
Built for the questions that make up most of a support inbox.
First response in seconds
Every conversation gets an immediate, on-brand reply — no customer left on read.
Talk to usConsistent brand voice
Answers follow your approved business context, every time.
Talk to usEscalates when it matters
Sensitive or complex conversations move to a person automatically.
Talk to usSame experience, every channel
Facebook, Instagram, WhatsApp and website chat get the same AI support.
Talk to us
Give every customer an instant response.
Connect your channels and let OrmiTech AI handle the first reply, with your team always in control.