An AI chatbot for online shops that turns chats into orders.
Answer product and delivery questions on every channel your customers use, and keep each order beside the conversation it came from.
What is an AI chatbot for ecommerce?
An AI chatbot for ecommerce answers the questions shoppers ask before and after buying, such as price, availability, delivery and order status. OrmiTech does this across Facebook, Instagram, WhatsApp and website chat, and lets you start and track orders directly from the conversation.
- What it does
- Answers shopper questions, captures order details and links orders to the conversation
- Who it is for
- Online shops, social-commerce sellers and small retail teams
- Where it works
- Facebook, Instagram, WhatsApp and website chat
- What your team does
- Confirms orders, handles exceptions such as exchanges and takes over sensitive chats
A shopper conversation, start to finish
- 01
The shopper asks
For example, whether a product comes in another size, or how long delivery takes.
- 02
AI answers or drafts a reply
Routine questions are answered; trickier ones are drafted for your team to review.
- 03
Order details are captured
Order number, item and change requested are picked out of the conversation.
- 04
The order stays with the chat
Order history sits on the customer record, so the next question is answered with context.
What changes for a small online business
Fewer repeat questions to type
Delivery, price and availability are answered automatically.
Orders and chats in one place
No hunting through separate inboxes for what a customer ordered.
Exchanges and follow-ups tracked
Requests such as an exchange become a task, not a forgotten message.
Room to grow
Add teammates and routing rules as order volume increases.
Ecommerce use cases
Social-commerce sellers
Take orders that begin in Facebook or Instagram messages.
Shops with a website chat
Answer visitors and continue the conversation on WhatsApp.
Returning customers
See past orders before you reply.
Frequently asked questions
Yes. It answers common product, delivery and order questions instantly and captures order details from the conversation, while your team handles exceptions.
See OrmiTech with your own channels.
Start with the channels you use today and let your team handle only the conversations that need a person.